Pkchukiss - Reality Wine

I was really happy today. For the first time since I got a job, I didn’t let a caller whom just happened to get off the wrong side of the bed rub me the wrong way. Well, almost, at any rate. I just cursed for a short 5 seconds, and went on to the next call.

I attribute the vast improvement to my after-call downtime to the newest book I picked out at random from the library shelf. I still have no idea how to describe its core idea, but here’s my newest interpretation:

You think all the time, without even being conscious of it. You are always unaware of it until you start thinking that you were thinking. So most of the time we think without knowing it, and it is these thoughts that creates the emotions in us.

“I feel angry” is because “I” am thinking that “I am being treated unfairly, and that I should get angry about it”. If we can arrest this thought and change it to “I am being treated unfairly, but this is the fact. It has has already happened, and what I can do is to either feel angry about it, or to accept that it has happened, and see if there is some way to solve it.”

I seriously don’t think I can manage to write a self-improvement book without some serious overhaul.

When you repeat something for the umpteenth time, does it roll out of your mouth any easier?

There is a standard greeting to answer a call whenever they come in, and it is always along the lines of, “Good morning, [name] speaking. May I know who is this on the line?”

While some of them manage to carry it through with the same ease as if they were answering the call in the comfort of their own phone, I manage to mangle it till the extent all the caller hears is a jumbo of words that doesn’t have any discernable accent: a mash-up of Singlish and Alien.

To some of them, I could well have answered the call in Japanese, “Mushi mushi?” So far there hasn’t been any Japanese callers to the hotline, not at least to my extension. Perhaps Japanese Singaporeans are exempted from National Service through some dark and hidden unofficial guideline?

Filed under: General