Pkchukiss - Reality Wine

The pace is getting a bit hectic. The calls keep pouring in at an insane rate, while the platoon of CSOs struggle to cope with the incessant flow of calls, callers lament the lack of attention to them.

“How come you take 45 minutes to reach me?” one of them whined pitifully.

Another hung up just as the system connected the two of us, and I sat there holding a dead line.

A caller took the trouble to ask me if I had my lunch, and I droned out, extremely tickled, “NO! I have not yet had my lunch!” It sort of made my day. It isn’t common for a customer to inquire into the welfare of the CSO.

Due to the sheer volume of calls, we were forced to have lunch breaks at 2.30 in the afternoon, with some clocking 3pm lunches. When I went to the cafeteria, there was little left, so being the beggers who couldn’t choose, we bought some heavy western meal and piled on the carbohydrates. Not to mention the fats. This made me drowsy for the better part of the day. And then it was back to call taking.
The mania went on for the entire of the day, up till 5.30, when magically the system stopped connecting calls to my workstation.

Surprised at the sudden turn of events, I popped my head out of my cubicle to see others suddenly popping their heads out at the same time, and we all swiveled the chair and chatted at this sudden lack of calls, someone occasionally jumping in alarm as the system beeped its alert of an incoming call. The system gave no mercy. Two beeps and the call is connected, and you can hear a confused person on the other end of the line, “Harlow? Anyone there?”

I grinned and poked fun at one of my female colleagues as she came off the line.

“He sounds so sad…” she started

“You can counsel him, so that he can call [her name]’s counselling hotline instead.”

“You are so bad!”

Yeah, handling calls all day can actually warp a human’s normal functioning. I think this condition is called dysfunction.

Filed under: General